Customer support for Telegram

Customer chats.
One clear workspace.

Customers contact your Telegram bot. You track tickets, read the conversation and reply from your browser. Every question has a place.

The melocom workspace showing an order ticket's conversation and assigned agent, with the inbox beside it on larger screens.
A ticket and its conversation in melocom. Sample tickets and names. Team collaboration is available to approved early-access teams.
From question to answer

A familiar chat for customers.
A clear inbox for you.

Your bot brings in the questions. Your workspace keeps the answers together.

Your team. Your bot.

Create a bot in Telegram during setup. melocom connects it to your team automatically. Share it with your customers.

Get the details together.

Customers describe their issue in chat or open a simple form. Photos, files and follow-ups stay with the ticket.

Take a ticket. Send a reply.

Read its history, reply and close it when you're done. Use your browser or the agent Mini App. Replies reach customers in Telegram.

melocom customer form with a sample ticket title, description and attached file.
Customer form · Sample details. Scroll to see the full form.
Stay in Telegram

More details.
Less back-and-forth.

Customers can open a form from your bot to add a title, description and files. They can also follow the prompts in chat.

After submitting, they can reopen the ticket to check its status and add a reply. Your answers appear there and in Telegram.

One ticket history, whichever way they reply.